Order Processing
At Hempmandu, we aim to process and dispatch orders as quickly as possible:
All orders are dispatched the next business day after payment confirmation.
If there is any unexpected delay, our team will contact the customer directly
with an update.
Orders placed on weekends or public holidays will be processed on the next
business day.
Shipping Within Australia
Standard Delivery
Carrier: Australia Post
Estimated delivery: 3–10 business days (varies by Metro, Regional, or Rural
areas)
Flat Rate Shipping: $12.50 AUD per order
Priority Delivery (Express)
Carrier: Australia Post Express
Estimated delivery: 1–3 business days
Minimum Express Shipping Cost: $25 AUD per parcel
Courier Delivery (Large or Bulky Orders)
Available to all Australian addresses (not PO Boxes)
Shipping cost calculated based on parcel size and destination
Our team will confirm courier cost before dispatch
Delivery to New Zealand
Estimated delivery: Up to 10 business days
Standard Shipping Cost: $20 AUD
International Shipping
Estimated delivery: Up to 21 business days (customs may affect timing)
Standard International Shipping Cost: $25 AUD
Customers are responsible for any customs duties, taxes, or import fees
Order Tracking
Customers will receive a tracking number via email once the order is shipped
Delivery Delays
Delivery times are estimates; delays may occur due to postal disruptions,
customs clearance, weather, or peak periods.
Incorrect Address
Customers are responsible for providing the correct delivery addressHempmandu is not responsible for lost parcels due to incorrect addresses
Additional shipping costs may apply for redelivery.
🌿 New Customer Benefits to Add
10% Discount for Email Subscribers
Subscribe & Save 10%
Join the Hempmandu community and receive 10% off your first order when you subscribe to our newsletter.
Subscribers also get early access to new releases, artisan stories, and exclusive offers.
Free Shipping Over $150 AUD
We offer free standard shipping Australia‑wide on all orders over $150 AUD (after discounts).
Orders under $150 ship at our flat rate of $12.50.
Contact Us
Hempmandu Sales Team
sales@hempmandu.com.au
