Terms & Conditions

By accessing or using this website, purchasing products, or engaging with Hempmandu (“we”, “our”, “us”), you agree to these Terms & Conditions. If you do not agree, please do not use this website.

1. About Hempmandu (Himalayan Wild-Natural Fibres)

Hempmandu is an Australian-founded sustainable brand inspired by the Himalayan region and its heritage of wild, natural, and plant-based fibres.

Our products may incorporate materials such as hemp, bamboo, organic cotton, nettle, and other Himalayan-origin natural fibres, sourced through ethical suppliers, farming communities, and manufacturing partners.

Legal protection notices:

Terms such as “wild,” “natural,” “Himalayan,” or “heritage” describe origin, inspiration, or fibre type, not guarantees of geographical purity, certification, or exclusive sourcing.
Fibre sourcing, blending, processing, and finishing may occur across multiple regions.
Material composition may vary by product, batch, or supplier.

2. Natural Fibre Variations Disclaimer

Due to inherent characteristics of natural fibres:

Variations in colour, texture, weave, weight, and finish may occur
Such variations are not defects
These variations do not constitute misrepresentation

3. Website Use

You agree not to:

Misuse or interfere with website functionality
Attempt unauthorised access
Introduce malware or malicious code
Reproduce content for commercial purposes without permission

We may suspend or terminate access for misuse.

4. Products, Images & Descriptions

Product images are illustrative
Screen displays may alter colour appearance
Measurements and descriptions are approximate

Minor differences do not entitle cancellation or refund.

5. Health, Wellness & Cosmetic Products Disclaimer

Hempmandu may offer cosmetic, skincare, personal care, and wellness products, including plantbased or herbal ingredients.

Important legal notice:

Products are not intended to diagnose, treat, cure, or prevent disease
Information on the website, packaging, or marketing is general only
Statements regarding wellness or natural benefits are not evaluated by TGA or international regulatory bodies

Customers should:

Patch test products before use
Discontinue use if irritation occurs
Consult a healthcare professional if pregnant, breastfeeding, or have medical conditions

Use of these products is at the customer’s own risk.

6. No Medical or Professional Advice

All content, including blogs, product information, emails, or social media, does not constitute medical, health, or professional advice.

Always seek advice from a qualified healthcare professional for medical or health decisions.

7. Orders, Pricing & Payments

Prices are in AUD unless stated otherwise
Prices may change without notice
Full payment is required before dispatch
Payments processed securely via third-party providers

Hempmandu does not store credit card details.

8. Shipping (Domestic & International)

Delivery times are estimates
Risk passes to the customer once dispatched
Delays due to couriers, customs, weather, or global events are outside our control

Tracking details will be provided where available.

9. International Orders, Duties & Compliance

Import duties, VAT, GST, and customs fees are the customer’s responsibility
Customers must ensure products comply with local laws
Hempmandu is not responsible for seized, delayed, or refused shipments

10. Returns & Refunds

Governed by our Refunds & Returns Policy and Australian Consumer Law.

For international orders:

Return shipping, duties, and taxes are the customer’s responsibility
Original shipping costs are non-refundable

11. Wholesale, Bulk & Custom Orders

Governed by Wholesale & B2B Terms
Deposits are generally non-refundable once production begins
Production and delivery timelines are estimates

12. Intellectual Property

All logos, branding, designs, images, and written content are Hempmandu property and may not be used without written permission.

13. Sustainability & Marketing Claims

Reflect best efforts and current practices
Not guarantees of certification, carbon neutrality, or zero environmental impact
May change due to supplier, regulatory, or material availability

14. Limitation of Liability

To the maximum extent permitted by law:

Hempmandu is not liable for indirect or consequential losses
Liability is limited to the product purchased

Statutory rights under Australian Consumer Law are not excluded.

15. Privacy & Cookies

Use of this website is governed by our Privacy Policy, including cookie usage.

16. Governing Law

Laws of New South Wales, Australia.

17. Contact

Sales@hempmandu.com.au https://hempmandu.com.au