Hempmandu respects your privacy and complies with Privacy Act 1988 (Cth) and Australian Privacy Principles.

Information We Collect

Name, email, phone
Billing & shipping address • Order & payment records
Wholesale business details
Website usage data (cookies, IP, browser type)
Optional health-related info (allergies, sensitivities) provided voluntarily

How We Use Information

Process orders & payments
Provide customer support
Improve products, services, website
Marketing (opt-out available)
Meet legal obligations

Cookies & Tracking

Essential cookies: site function
Analytics cookies: traffic & performance
Marketing cookies: promotions

Cookies do not personally identify you. You may disable cookies in your browser.

Data Sharing

Payment processors • Shipping providers
Hosting & analytics
Regulatory authorities if required

We do not sell your information.

Data Security

Reasonable protection in place; no guarantee of absolute security.

Access & Correction

Request access or correction via:

Sales@hempmandu.com.au

3. REFUNDS & RETURNS POLICY

Page Title: Refunds & Returns

URL / Slug: /refunds-returns

Consumer Guarantees

You may get a refund, replacement, or repair if:

Product is faulty
Not as described
Not fit for purpose

Change-of-Mind Returns

Accepted at discretion if:

Unused, original packaging
Requested within 14 days
Tags intact

Customer pays return shipping.

Non-Returnable Items

Custom-made or wholesale products
Clearance/final sale
Opened or used cosmetic/personal care products

International Returns

Customer responsible for shipping, duties, and taxes
Original shipping costs non-refundable

Requesting a Return

Email:

Order number
Reason
Photos (if faulty)